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Client Services Representative

You're the ultimate people person. You have a smile on your face and you always put people first. You understand the value of being a good listener, and you're pretty good at thinking fast on your feet. We're looking for a Client Services Representative to respond to prospective customer inquiries and current client concerns pertinent to our residential properties throughout Western Canada. The role delivers exceptional customer service and is a brand ambassador for the company. 

Responsibilities

  • Respond to client inquiries in a professional and timely manner
  • Troubleshoot client issues and provide viable solutions
  • Document client interactions in appropriate database or software
  • Support clients with tips to ensure routine issues obstacles are avoided
  • Place maintenance orders with accuracy
  • Utilize conflict resolution skills to ensure a high level of client service
  • Adhere to both corporate and departmental policies and procedures
  • Promoting company in a positive image to all current and potential clients

Requirements

  • Minimum 3 years’ experience in the customer service industry
  • Advanced level of proficiency with MS Office Suite and data entry
  • Minimum 45 wpm typing speed
  • Strong attention to detail and multi-tasking skills
  • Ability to deal with clients in a sensitive and tactful manner
  • Available to work 8 hour shifts during days, evenings, and weekends.

Starting rate of $13.00 per hour

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