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Security Services Representative

The Security Services Representative assists in the day to day management of security systems across the Broadstreet portfolio of multi-family residential properties. The role will interact with staff via telephone and email on a daily basis to ensure that tenants have the access to our buildings. The Security Services Representative will also audit the access control data on a regular basis to ensure consistency across the portfolio.

Responsibilities

  • Monitor all alarms, security cameras and access control systems
  • Control and monitor access to buildings
  • Answer inquiries of Staff and perform remote diagnostics and troubleshooting
  • Respond to all emergency situations during their shift and serve as the main point of communication
  • Maintain access control policies and procedures.
  • Complete accurate and detailed documentation
  • Provide Staff with training for proper system usage, and respond to technical inquiries
  • Audit data on a regular basis and ensure data integrity

Requirements

  • Ability to analyze problems and recommend solutions based on analysis
  • Experience with business control policies and procedures
  • Excellent analytical and problem solving skills
  • Ability to communicate in a professional, positive, courteous manner at all times
  • Technically proficient and experienced in electronic and software systems
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