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Client Services Representative

Are you looking to have greater work/life balance? Are you seeking a job with shifts that suit your lifestyle? If so, we can work with you to try to find the schedule that best fits your needs!

Broadstreet Properties is looking for a full-time or part-time Client Services Representative to join our Client Care team! The role responds to prospective tenant inquiries and current tenant concerns relating to our residential properties throughout Western Canada. The role delivers exceptional customer service and is a brand ambassador for the company.

Our Client Care Team is available 24/7 to ensure the best customer service for our current and prospective tenants!

RESPONSIBILITIES

  • Respond to client inquiries in a professional and timely manner
  • Troubleshoot client issues and provide viable solutions
  • Document client interactions in appropriate database or software
  • Place maintenance orders with accuracy
  • Utilize conflict resolution skills to ensure a high level of client service
  • Promote the company in a positive image to all current and potential clients
  • Performs other duties as required

REQUIREMENTS

  • Previous experience in the customer service industry
  • Advanced level of proficiency with MS Office Suite and data entry
  • Minimum 45 wpm typing speed
  • Strong customer service and troubleshooting skills
  • Ability to work well under pressure in a changing environment
  • Strong attention to detail and multi-tasking skills
  • Excellent verbal and written communication skills
  • Available to work irregular 8 or 10 hour shifts within a 24-hour open timeframe (includes weekends, holidays and emergency coverage as required)
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