Application Support Specialist

Are you naturally curious about how business systems work? Do you enjoy helping others get most of the tools available to them and often find yourself uncovering features your teammates didn’t know existed?

We’re looking for a tech-savvy, solution-oriented Application Support Specialist to provide exception support across our core business applications. We primarily provide for our Property Management ERP, Yardi, and Construction ERP, Viewpoint Vista. 
 
In this role, you’ll support users both in person and online, ensuring they can work efficiently and confidently with our systems. At Broadstreet Properties, we’re a growing organization always looking to evolve. Your experience in software configuration, large-scale implementation and process improvement will help us move smarter and faster. 

This isn’t just a support role, you’ll proactively identify opportunities to streamline processes, anticipate issues and drive meaningful improvements. 
If you’re passionate about helping teams work better through smarter use of technology, we want to hear from you. 

This position will be located in Campbell River - British Columbia.

Your contribution to the team includes:

• Provide prompt, professional support to users across the organization for core applications like Yardi and Viewpoint Vista.
• Troubleshoot software issues and guide users toward solutions, leveraging both technical skills and business understanding.
• Stay current on application updates, new features, and best practices to maximize business value.
• Support multiple ERP systems and their various modules, ensuring consistency and alignment across departments.
• Act as a liaison with vendors to escalate and resolve issues effectively.
• Collaborate with external development and product teams to report bugs, suggest improvements, and relay user feedback.
• Participate in cross-functional meetings to understand requirements, gather feedback, and propose solutions.
• Assist in the implementation, upgrade, migration, and configuration of ERP systems and other business tools.
• Communicate clearly and effectively with technical teams, business users, and leadership.
• Identify opportunities to improve workflows, system usage, and internal controls.
• Maintain documentation related to configurations, processes, and issue resolution

What you need to be successful:

• 2+ years in a technical support, application support or similar IT role.
• Hands on experience supporting or implementing ERP systems (Yardi, Viewpoint Vista, etc) is a strong asset.
• Proven ability to learn new systems quickly and adapt to changing tools.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Experience with system configuration, data workflows, or databases is a plus.
• Ability to work independently, manage priorities, and take initiative in fast paced environments.
• Skilled in problem-solving, troubleshooting, and managing multiple tasks efficiently.
• Familiar with financial or operation workflows, especially in property management or construction is an asset.

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.