The Area Manager is responsible for all activities involved in the daily operation of a portfolio of multi-family residential properties. The role leads a team of site staff and plays a critical part in the success of the asset management operations. The Area Manager will troubleshoot operational and management problems unique to an assigned area and communicate solutions to Regional Manager.

The successful candidate must be willing and able to travel to Cold Lake regularly to meet operational needs.

OPERATIONAL RESPONSIBILITIES

• Manage assigned portfolio of buildings to improve efficiency and reduce operating costs
• Monitor monthly site scorecard results, which include tenant affairs, curb appeal and net operating income
• Ensure all physical elements of properties are serviced and maintained in compliance with local property standards and by-laws
• Promote good tenant relations and marketing of the properties to minimize vacancy loss and maximize revenue
• Discuss possible renovations or capital improvements with Regional Manager
• Coach site-level staff in resolving tenant issues
• Prepare monthly financial accounting, reporting and explanation of variances
• Respond to any emergencies that may arise at a property
• Oversees rent collection policies and implementation of collection programs
• Make recommendations to improve marketing and leasing programs
• Assist the Regional Manager with special projects or other duties as assigned
• Evaluate economic trends, profitability and marketing issues
• Ensure corporate compliance with RTB compliance in all areas
• Represent the company at RTB hearings

HR RESPONSIBILITIES

• Lead the recruitment process when hiring Site Managers, Leasing Agents and Cleaners for individual properties
• Supervise and train team according to company standards
• Conduct performance improvement coaching and guidance to employees underperforming
• Engage in difficult conversations and discipline employees when necessary according to performance management guidelines
• Ensure each property is in compliance with company and industry safety regulations, policies and procedures
• Lead by example in upholding diversity and inclusion measures

REQUIREMENTS

• Minimum 3 years’ experience in an operations management role
• Strong background in sales and customer service
• Ability to manage performance and provide feedback and coaching
• Excellent communication and facilitation skills
• Demonstrated team leadership and collaboration skills
• Knowledge of cost analysis, fiscal management and budgeting techniques
• Ability to work and act independently using good judgement when assessing difficult situations
• Demonstrated ability to be proactive, take initiative and remain calm in high pressure situations

WHY BROADSTREET?

Broadstreet Properties is a family owned and operated property management company partnered with Seymour Pacific Developments to build apartment and townhome communities. We are a growing organization made up of diverse individuals who are driven to innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone. Broadstreet Properties Ltd. practices equal opportunity and safe hiring processes when filling positions, and hires only the most qualified individuals to ensure the success of our business.