Aviation & Guest Services Administrator

We offer a fast-paced, corporate work environment that is friendly, vibrant, positive, professional and service-driven. The organizational culture is characterized by energy, respect, collaboration and a very strong sense of team and community.

Located in one of Canada’s most beautiful areas, the Aviation & Guest Services Administrator role is based in Campbell River on Vancouver Island and is a full-time permanent position.

Responsibilities

• Client care, handles all private travel requests, planning and logistics coordination for ownership and their family, corporate staff & executive, and guests.
• Provide day-to-day operations support to the flight department, including:
  • Receive and process flight requests, quotes, approvals, and data entry in the scheduling platform for fixed wing and rotary aircraft
  • Manage all bookings for passengers for flights, hotels, car rentals, connected commercial travel, and additional reservations (Golf, tours, dinner, etc.)
  • Provide departure and arrival services, passenger and baggage handling, communications, and general assistance. Ensure completion of guest verifications including guest documents, waivers, safety videos, special attention briefings and other duties
  • Receive and process all crew and staff travel,
  • Coordinate lounge and inflight catering for flights,
  • Assist with helicopter operations and provide guest services o Manage inflight and lounge catering for flights.
  • Carry out required flight following support for fixed wing and rotary trips.
  • Provide ‘front of house’ services for visiting guests and vendors; and,
  • Facilitating guest special requests such as printing photos and framing, party decorations, cards, meat shipping, etc.
• Assist FDM with general payments required for Aviation services.
• Required Flight following for fixed wing and rotary trips.
• Attend and participate all safety events, assigned meetings, and training.
• Provide accurate and timely reports and data to a required, including:
  • Report any safety hazard or incident / non-compliance into the SMS,
  • Certify expense reporting, Reconcile credit cards and approvals. 
• Maintain required knowledge of Transport Canada Civil Aviation Regulations
• Maintain guest area cleanliness and stocking,
• Assist the FDM with administrative and support task. Other duties as assigned

Requirements

• Valid Unrestricted Drivers Licence
• Valid Unrestricted Canadian Passport
• Functional ability to push / pull / carry up to 50 lbs. unassisted
• Climb Stairs
• Ability to pass a background, security, and criminal record check.
• Minimum 3 years customer / guest services.
• Experience in the Aviation or travel industry,
• Must be organized, self-motivated, flexible, and detailed oriented,
• Strong computer skills with experience using Microsoft Office & Excel
• Experience with high-net-worth individuals,
• Well-presented professional with excellent communication skills,
• Sound analytical thinking, planning, prioritization, and execution skills.

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.